Third-Party Relationship & Operational Excellence Manager

• ▸Direct reporting line to the Directors with real strategic impact
• ▸Ownership of key insurer and solicitor partnerships
• ▸Leadership responsibility across an expanding fee-earner base
• ▸Central Liverpool office with strong transport links

A nationally recognised claimant practice is appointing a Third-Party Relationship & Operational Excellence Manager into its Pre-Litigation Credit Hire team. The role blends senior stakeholder management - owning insurer and solicitor relationships to accelerate dispute resolution - with operational leadership alongside the Heads of Department.

• ·Develop and maintain insurer and solicitor relationships, leading proactive settlement negotiations
• ·Support the Heads of Department in supervising, mentoring and training fee earners
• ·Oversee key deadlines to maintain efficiency and compliance
• ·Evaluate cases and produce case plans to progress matters
• ·Analyse performance against KPIs and interpret data to identify trends and efficiency gains
• ·Work with senior managers to shape and roll out technical training plans

• ·Legal background with a strong grasp of motor liability and credit hire claims
• ·Exceptional negotiation and interpersonal skills for senior third-party engagement
• ·Confident data interpretation and case-review ability
• ·Competent with case management systems and MS Office (including Excel)
• ·Sound judgement, commercial awareness and strong organisational skills

• ·Competitive salary
• ·23 days holiday plus your birthday off and 8 bank holidays
• ·Income protection, critical illness cover and death-in-service
• ·Employee Assistance Programme and workplace pension
• ·On-site wellbeing classes, discounted café/restaurant and secure bike storage
• ·Strategic influence within a recognised firm